Propellerhead web shop purchases of Reason, Reason Upgrades, Reason Intro and ReCycle can be returned to us for a full refund within 30 days of purchase only*. If you want to return a purchased item, start by contacting us to receive further instructions.
If you have authorized your Reason license to a computer or Ignition Key it needs to be deauthorized before we can process your refund. Please read this article before contacting support.
The following downloadable items are non-refundable:
- Rack Extensions (paid, Subscription or Rent-To-Own)
- VST plugins
Any physical format shipped items need to be returned within 30 days. Please note that we will only refund the full price for the product, not the shipping and handling fee.
*relates to direct sales, purchased in our web shop only. Purchased items from distributors and retailers must be returned to source. Terms and conditions may vary.